Refund and Returns Policy

Eligibility for Returns

Because we sell personal care and cosmetic products, we only accept returns on unopened, unused, and sealed items within 14 days of delivery.
To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The item must be returned within 14 days of the delivery date.
A receipt or proof of purchase is required.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Used or opened products
Makeup brushes, sponges, or other tools once used
Lipsticks, mascaras, and eyeliners (if packaging is opened)
Products marked as “Final Sale” or “Non-returnable”

Refunds

Once your return is received and inspected, we’ll notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
Original shipping fees are non-refundable.
Refunds are not issued for items damaged due to misuse or neglect.

Damaged, Defective, or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and a clear photo of the item. We’ll send a replacement or issue a refund as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Please use a trackable shipping service—we are not responsible for items lost in transit.

Contact Us

If you have any questions or need help with a return, feel free to reach out: